Course curriculum

  • 1

    Welcome to Running Your Crime Scene Cleaning Business

    • Introduction
    • More From Your Professor
    • Legal Disclaimer
  • 2

    Marketing

    • Road Map to Marketing
  • 3

    Sales Process

    • Understanding Your Offerings
    • Understanding Your Clients
    • Lead Management
    • Lead Sources
    • Lead Follow-Up
    • Lead Qualification
  • 4

    Customer Service

    • Customer Service Philosophy
    • Obtaining Feedback
    • Handling Client Complaints
    • Handling Refund Requests
    • Handling Inquiries
    • Handling Incoming Phone Calls
    • Taking Calls
    • Greeting
    • Tips for Handling Incoming Calls
    • Follow Ups
    • Message Taking
  • 5

    Preparing For the Estimate Appointment

    • Preparing for Job Site Inspection Appointments
  • 6

    Initial Job Site Inspection

    • Arriving at the Appointment
    • Assessing Needs and Gathering Information
    • Detailing Solutions
    • Pricing the Job and Developing a Quote
    • Dealing with Insurance Companies
  • 7

    Closing the Sale

    • Asking for the Order
    • Handling Objections
  • 8

    Dealing with Employees

    • Hiring Technicians
    • Motivating Employees
    • Maintaining Order
  • 9

    Important Docs

    • Important Documents
  • 10

    Course Completion

    • Consulting
    • Purchasing Chemicals and Equipment
    • Feedback
    • Thank You

FAQ

  • What is the purpose of this course?

    The purpose of this course is to teach you everything you need to know about running your very own crime scene cleaning business.

  • How long do I have to complete this course?

    You have 180 days to complete this course.