Course curriculum
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1
Welcome to Running Your Crime Scene Cleaning Business
- Introduction
- More From Your Professor
- Legal Disclaimer
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2
Marketing
- Road Map to Marketing
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3
Sales Process
- Understanding Your Offerings
- Understanding Your Clients
- Lead Management
- Lead Sources
- Lead Follow-Up
- Lead Qualification
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4
Customer Service
- Customer Service Philosophy
- Obtaining Feedback
- Handling Client Complaints
- Handling Refund Requests
- Handling Inquiries
- Handling Incoming Phone Calls
- Taking Calls
- Greeting
- Tips for Handling Incoming Calls
- Follow Ups
- Message Taking
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5
Preparing For the Estimate Appointment
- Preparing for Job Site Inspection Appointments
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6
Initial Job Site Inspection
- Arriving at the Appointment
- Assessing Needs and Gathering Information
- Detailing Solutions
- Pricing the Job and Developing a Quote
- Dealing with Insurance Companies
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7
Closing the Sale
- Asking for the Order
- Handling Objections
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8
Dealing with Employees
- Hiring Technicians
- Motivating Employees
- Maintaining Order
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9
Important Docs
- Important Documents
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10
Course Completion
- Consulting
- Purchasing Chemicals and Equipment
- Feedback
- Thank You
FAQ
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What is the purpose of this course?
The purpose of this course is to teach you everything you need to know about running your very own crime scene cleaning business.
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How long do I have to complete this course?
You have 180 days to complete this course.